The status model, the automated follow-up protocols, the package engine, and the road ahead — the real machinery behind Samaneh, in depth.
From the first message to a loyal customer — or a graceful goodbye — each lead moves through nine clearly-defined states. The status is what decides the next action.
Just registered. No one has made contact yet.
First call made — a real conversation happened.
Interested, but needs time before deciding.
Has an appointment on the calendar.
Seen in clinic, awaiting their final decision.
Made their first payment — now a patient.
Called several times, no answer yet.
Thirty days silent — moved to cold automatically.
Explicitly opted out — with the reason logged.
Depending on a lead's status, Samaneh runs one of three standard follow-up sequences on its own. No sticky notes, no "I thought you called them."
The first 72 hours decide whether a lead becomes a patient.
Welcome SMS sent, and the CRM specialist is notified to make the first call today.
A reminder to the specialist if yesterday's call never happened.
A follow-up SMS and a second attempt to reach them.
Most people need time after a consultation. This keeps you on their mind.
"Still thinking it over?" — a gentle nudge after the consultation.
An offer of a free visit or a special discount.
One last chance, with a distinct, stand-out offer.
A cold lead isn't a lost lead — it's one waiting for the right moment.
After 30 silent days, the lead moves to COLD automatically.
A fresh, personalised SMS — one more attempt to revive.
Final archive — kept on file, revivable by a future campaign.
Slimming courses, PRP, mesotherapy — multi-session packages are where the revenue is, and where the front-desk disputes start. Every package gets its own consumption record.
One defined service — a gel injection, a single device session.
Several services at once, each logged independently — PRP + gel + botox.
A set of services with gradual consumption under one combined price.
Every purchased package opens a consumption record. On each visit, the operator logs exactly what was used that day — and Samaneh recalculates the total used, the remainder, and the progress, live. The patient sees the same simple bars you do.
Consumption is never deducted automatically by time. Every milligram and every session is logged by hand, by the doctor or operator who delivered it. That one rule is why a Samaneh package never sparks an argument over what's left.
Every capability above is in production right now. Here's where the platform is heading.
Book a 30-minute demo and we'll walk the status model, the protocols, and your real packages — with your numbers.